GTC

General Terms and Conditions
November 2020

1. Scope
The general terms and conditions (hereinafter referred to as “GTC”) apply to all orders and contracts
(hereinafter referred to as “order”) concluded via the Hi-Fish online shop (hereinafter referred to as “Hi-
Fish.Shop”).
The Hi-Fish.Shop reserves the right to change the terms and conditions. The version of the GTC
applicable at the time of the order is decisive, which cannot be unilaterally changed for this order.
The customer acceptes the GTC with an order in the Hi-Fish.Shop. Should a provision of these terms
and conditions be void, for whatever reason, the validity of the usual provisions remains unaffected.
Verbal agreements require written confirmation.

2. Conclusion of contract
By ordering the selected goods on the Internet, the customer makes a binding offer to conclude a
purchase contract. The customer immediately receives a confirmation of the order by email.
If after the conclusion of the contract it turns out that the ordered goods cannot be delivered or cannot
be delivered in full, the seller is entitled to withdraw from the entire contract or from a part of the
contract. In the event of termination of the contract, the seller is not obliged to make a replacement
delivery.
The offer is valid as long as it is visible in the online shop and / or stocks last. Price and range changes
are possible at any time. The images (model, color, size, etc.) shown in advertising, brochures, in the
online shop etc. are used for illustration and are non-binding. The specific information in the product
description in the online shop is decisive.
The Hi-Fish.Shop is free to refuse orders in whole or in part without giving reasons. In this case, the
clientele will be informed and any payments already made will be reimbursed. Further claims are
excluded.

2.1. Pre-order
When ordering in advance, the purchase amount is due immediately. If the order cannot be delivered
on the announced delivery date, the customer will be informed by email and the purchase amount will
be refunded.

3. Prize
The prizes are in Swiss Francs, including VAT. The decisive factor is the prize in the online shop at the
time of the order. Ordered additional services such as delivery, gift packaging, etc. are listed separately
in the shopping cart and on the invoice.
The Hi-Fish.Shop is entitled to change the prizes at any time, but undertakes to invoice the ordered
goods at the prizes applicable when the order was placed. No price reductions and discounts are given
without a special agreement.
For deliveries abroad, the approaches of the country of destination apply with regard to VAT and
customs duties, i.e. the country of the respective recipient.

4. Delivery
Delivery is made by Swiss Post or a common Swiss courier service.

4.1. Delivery region
The HI- Hi-Fish.Shop delivers to Switzerland and the Principality of Liechtenstein, the EU area and the
USA. For the time being, delivery to other countries is only possible on individual request.

4.2. Delivery of alcoholic beverages
Alcoholic beverages are only delivered within Switzerland and the Principality of Liechtenstein. The Hi-
Fish Beer is delivered by Brauerei Locher AG in Appenzell.

4.3. Shipping costs
The delivery costs are borne by the customer. For deliveries within Switzerland and the Principality of
Liechtenstein, a flat delivery fee of CHF 9.70 is charged. For deliveries to the EU area, CHF 12.00 are
charged, for deliveries to the USA CHF 19.00. Delivery within Switzerland is free of charge for orders
over CHF 70.00.

4.4. Part deliveries
If an order includes items in stock and items that can only be delivered at a later date, the items will be
sent in partial deliveries. Delivery costs will be charged for partial deliveries that are less than a
purchase amount of CHF 70.00.

4.5. Delivery time
All items will be delivered immediately, if available from stock. When ordering in advance, the delivery
time applies, which is noted for the item in the online shop.
The delivery time within Switzerland is usually 3 working days, to other countries depending on the
specifications. A delay in delivery cannot lead to compensation, discounts or cancellation of the order.
If an article is not available at short notice, customers will be informed by email about the expected
delivery time.
In the event of delivery delays, e.g. due to force majeure, traffic disruptions and disposal by a high
hand, as well as other events for which we are not responsible, no claim for damages can be raised
against us.

5. Warranty
The customer is obliged to check the delivered goods immediately after receipt of the delivery and to
notify the seller immediately in writing of any defects within 3 days for which the seller guarantees by
email: admin@hi-fish.com. If transport damage to the goods is found, the recipient must immediately
request a damage form from the post office.
Returns to the seller are made at the expense and risk of the customer. The customer must send the
goods in their original packaging, complete with all accessories and together with the delivery note and
a detailed description of the defects, to the return address specified by the seller. The Hi-Fish webshop
reserves the right to request proof of the defect.
The Hi-Fish.Shop can provide the guarantee either by partial or complete replacement with an
equivalent product, credit up to a maximum of the sales price at the time of the order.
There is no general right of return of defect-free and correctly delivered products.

6. Payment
All indicated prizes are endprizes. Payments must be made in Swiss Francs. Payment on delivery is
possible by:
• Credit card (VISA, Mastercard)
• Debit card (Postfinance Card)
• E-Banking (Postfinance)
• Payment service (PayPal, Twint)
• Advance payment (Postfinance, IBAN: CH61 0900 0000 1511 8402 4)

6.1. Advance payment
The customer is obliged to pay the purchase prize immediately after conclusion of the contract by
transfer to the account of the Hi-Fish.Shop. The account data will be sent to the customer via email
after the contract has been concluded. If no transfer is made after 5 working days, the order will be
considered null and void.
Delivery on account is not possible.

7. Minimum age for the consumption of beer and spirits
With their order, customers confirm that they are 16 years of age (for alcoholic beverages) or have
reached the age of 18 (for spirits) and are therefore legally entitled to purchase the alcoholic beverages
offered. The Hi-Fish.Shop rejects any liability. If the Hi-Fish.Shop becomes aware that a customer
violates this provision, the purchase contract loses its validity with immediate effect.

8. Limitation of liability
A claim for compensation for items that are no longer available cannot be asserted.
Unless otherwise stated below, further claims by customers, regardless of the legal reasons, are
excluded.

9. Copyright
Alle dargestellten Fremdlogos, Bilder und Grafiken sind Eigentum der entsprechenden Firmen und
unterliegen dem Copyright der entsprechenden Lizenzgeber. Sämtliche auf diesen Seiten dargestellten
Grafiken, Fotos, Logos, Texte, Berichte, Scripte und Programmierroutinen, welche Eigenentwicklungen
von uns sind oder von uns aufbereitet wurden, dürfen nicht ohne unser Einverständnis kopiert oder
anderweitig genutzt werden. Alle Rechte vorbehalten.
All third-party logos, pictures and graphics are the property of the respective companies and are subject
to the copyright of the corresponding licensors. All graphics, photos, logos, texts, reports, scripts and
programming routines shown on these pages, which are our own developments or have been
prepared by us, may not be copied or otherwise used without our consent. All rights reserved.

10. Applicable court and jurisdiction
Substantive Swiss law is applicable to the legal relationship between the Hi-Fish.Shop and the
customer, with the exception of conflict-of-law norms and the Vienna Sales Law.
The place of jurisdiction for natural and legal persons is Winterthur in Switzerland.

11. Contact / customer service
We are at your disposal for questions and suggestions: info@hi-fish.com
URL of the Hi-Fish.Shop: http://hi-fish.shop
Operating company: subversive green – Jost
VAT No: CHE-I69.110.998
Bank account, Postfinance, IBAN: CH61 0900 0000 1511 8402 4
Owner: Jenny Jost
Address: Obergasse 21, 8400 Winterthur, Switzerland