Refund policy

Warranty

The customer is obliged to check the delivered goods immediately after receipt of the delivery and to notify the seller immediately in writing of any defects within 3 days for which the seller guarantees by email: info@hi-fish.com. If transport damage to the goods is found, the recipient must immediately request a damage form from the post office.

Returns

Returns to the seller are made at the expense and risk of the customer. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects, to the return address specified by the seller. The Hi-Fish webshop reserves the right to request proof of the defect.

The Hi-Fish.Shop can provide the guarantee either by partial or complete replacement with an equivalent product, credit up to a maximum of the sales price at the time of the order.

There is no general right of return of defect-free and correctly delivered products.